Terms of Service

Welcome to myStoria, your digital fertility partner, here to support and empower you on your journey.

Please carefully read and understand the following Terms of Service ("Terms") as they govern your use of our technology platform (the “myStoria Platform”) through which our Services (as defined below) are delivered.  These Terms are between you and myStoria Inc. (“myStoria”).  When used in these Terms, the terms “us”, “we” and “our” refer to myStoria and the term “you” means you as an individual registering to use the myStoria Platform.

By accessing or using our Services, you agree to be bound by these Terms.  If you do not agree with any part of these Terms, please do not use our myStoria Platform or Services.

‍#1 Acceptance of Terms
‍By using our Services, you agree to comply with and be bound by these Terms. These Terms may be updated from time to time, and it is your responsibility to review them periodically. Your continued use of the myStoria Platform or Services after any changes to these Terms signifies your acceptance of those changes.

‍#2 User Accounts
‍To access and use the myStoria Platform, you must register for a myStoria account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.  To complete your account registration, you must provide us with your full legal name, address, phone number, a valid email address, and any other information indicated as required. You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an account.  You acknowledge that myStoria will use the email address you provide on opening an account or as updated by you from time to time as the primary method for communication with you. You are responsible for maintaining the confidentiality of your account credentials, including username and password, and for all activities that occur under your account, including if you share the account with your partner.

myStoria cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password. We may request additional security measures at any time and reserve the right to adjust these requirements at our discretion. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

‍#3 Services Provided
‍Through the myStoria Platform, we provide various technologies and tools that support your reproductive health and fertility treatment journey, including, but not limited to:
‍a) Fertility Health Assessment – A comprehensive tool to help patients advocate with their doctor and guide them toward better care.
‍b) Your Fertility Profile – An easy-to-understand compilation of a user's health journey, created to assist both them and their care providers.
‍c) Comprehensive Tracking  –  An easy-to-understand compilation of a user's health journey, created to assist both them and their care providers.
‍d) Medical Document Organizer – A seamless solution for storing, organizing, and accessing medical documents.
‍e) Concierge Service – Access to knowledgeable staff, available when users need some support.
(collectively, the “Services”).

We reserve the right to add to, modify, suspend, or discontinue any part of the myStoria Platform or Services at any time by notifying you either through your email address on record with us and/or by posting a notice on the myStoria Platform.

‍Service Availability: Our Services are currently only being offered to individuals residing in Canada or the United States.

‍#4 Concierge Service
‍Our Concierge Service consists of various consultation and support services offered by a team of knowledgeable staff who are here to support you on your health journey through education, offering relevant suggestions to be discussed with your healthcare provider, obtaining and uploading your medical records to your profile and connecting you with experts.

By utilizing the Concierge Service, you consent to our Concierge Team accessing your profile information and records within the myStoria Platform. While the Concierge Service is recommended, it is not mandatory, and you may choose to opt-out of using the service at any time.

Communication with your Concierge Team may take various forms, including live chat through the myStoria Platform, video meetings and other channels that you may authorize with your Concierge Team member.  To the extent that you choose to communicate with our Concierge Team through channels other than the myStoria Platform, we are not able to verify the security of such channels and, therefore, it is your responsibility to take measures to safeguard your information and privacy appropriately.

‍#5 Educational Materials
‍The myStoria Platform contains educational materials that are offered to assist you in your health journey.  While we carefully select and create articles and content that we consider to be potentially valuable to you, what you do with the information remains at your sole discretion and we cannot take responsibility for any decisions that you make in reliance on such materials.  We encourage you to consult with your healthcare professional when making any decisions about your care.

‍#6 Privacy and Confidentiality
‍Our team at myStoria understand the importance and sensitivity of the information that you entrust to us when using the myStoria Platform, our Concierge and other Services.  We commit to maintaining the confidentiality, privacy and security of your information in accordance with our Privacy Policy, which can be found here.

#7 myStoria Community on Circle
‍We have created a dedicated space moderated by our Concierge Team and hosted on the Circle platform where you can connect with others, share experiences, ask questions, and receive personalized guidance.  Please note that while we have set up this forum for the benefit of our clients and interested individuals, it does not form part of our Services or the myStoria Platform.  As such, participation in the myStoria Community on Circle is purely at your discretion and your use of the Circle platform for this purpose is subject to the Circle’s terms and conditions, including privacy policies as it may apply to any information that you share on the platform.  Under these Terms, which only govern your use of the myStoria Platform and other Services, myStoria does not take any responsibility for any content that you post to the forum on Circle.

‍#8 Intellectual Property
‍myStoria alone (and its third-party licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the myStoria Platform and the Services.You agree that you may not use any trademarks, logos, or service marks of myStoria, whether registered or unregistered (“myStoria Trademarks”) unless you are authorized to do so by myStoria in writing. You agree not to use or adopt any marks that may be considered confusing with the myStoria Trademarks. You agree that any variations or misspellings of the myStoria Trademarks would be considered confusing with the myStoria Trademarks.

‍#9 Payments and Fees
‍Through the myStoria Platform you will be able to purchase various Services by making service selections or otherwise updating your account information. You agree to pay any and all applicable fees and charges associated with the Services, under additional terms and conditions that may be further communicated and defined within the myStoria Platform accordingly, that you have purchased using one or more of the payment options offered from time-to-time on the myStoria Platform.We reserve the right to change the pricing and fees associated with the Services at any time, and such changes will be effective as of the date indicated in the notice either communicated to you by email and/or posted on the myStoria Platform.

‍#10 Code of Conduct
‍You agree not to engage in any conduct that violates these Terms, applicable laws, or the rights of others.  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the myStoria Platform without the express written permission of myStoria.

You agree not to work around, bypass, or circumvent any of the technical limitations of the myStoria Platform, use any tool to enable features or functionalities that are otherwise disabled in the myStoria Platform, or decompile, disassemble or otherwise reverse engineer the myStoria Platform.  You agree not to access the myStoria Platform or monitor any material or information from the myStoria Platform using any robot, spider, scraper, or other automated means.

myStoria may, at its discretion, suspend or terminate the accounts of users who violate these Terms or engage in inappropriate conduct.

‍#11 Indemnity and Limitation of Liability
‍Except as otherwise stated explicitly in these Terms, the Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.  myStoria does not warrant that the Services will be uninterrupted, timely, secure, or error-free.  myStoria does not warrant that the quality of any products, services, information, or other materials obtained by you through the Services is suitable for your particular purposes, including whether they will improve your health outcomes or achieve your reproductive health goals.  In no way should myStoria be considered providing health or medical advice or treatment, or as a substitute for seeking the care you need from qualified health professionals.

myStoria shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of use, data or other intangible losses arising out of or relating to the use of or inability to use the Service (however arising, including negligence).  In no event shall myStoria be liable for any damages resulting from unauthorized access to or use of your personal or health-related information, or any changes made to such information by any unauthorized party.

While we implement reasonable security measures to protect sensitive health data, you acknowledge and agree that myStoria does not guarantee absolute security and shall not be held responsible for any breach of security, loss, or theft of your health data due to events beyond our reasonable control, including but not limited to, cyberattacks, technical failures, or natural disasters.

You agree that you shall indemnify and hold harmless myStoria, its affiliates, licensors, and each of their officers, directors, other users, employees, attorneys and agents from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable legal fees and costs) arising out of or in connection with: (i) your violation or breach of these Terms or any applicable law or regulation; (ii) your violation of any rights of any third party; or (iii) your use or misuse of the Services.

‍#12 Termination
‍You may cancel your subscription to the Services at anytime either by updating your account on the myStoria Platform or by contacting myStoria Support using the information contained in the Support section of these Terms.

myStoria may suspend or terminate your access to the myStoria Platform or Services at any time for any reason, including if you breach any of the terms and conditions in these Terms.Upon termination of Services, your information within the myStoria Platform will be administered in accordance with the Data Retention provisions of our Privacy Policy.

‍#13 Governing Law
‍These Terms shall be governed by and construed in accordance with the laws of Ontario, Canada and to the fullest extent permitted by applicable law, you agree to irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Ontario, Canada with respect to any dispute, controversy or claim arising out of or in connection with these Terms or your use of the Services.

‍#14 Waiver of Class Proceedings
‍To the extent permitted under applicable law, and except where explicitly prohibited under statute, you hereby waive any right they may have to commence or participate in any class action lawsuit against myStoria, including their officers, directors, members, employees, affiliates, or agents, related to any claim, dispute or controversy arising out of or related to the Agreement. Where applicable, you hereby agree to opt out of any class proceeding against myStoria.

‍#15 Additional Terms
‍The failure of myStoria to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the other provisions of these Terms will remain in full force and effect.

We may assign, transfer, or subcontract any or all of our rights or obligations under these Terms to any third party without your consent or notice to you.These Terms constitutes the entire understanding between you and myStoria and supersedes all prior agreements, whether oral or written, relating to your use of the myStoria Platform or Services.

‍#16 Support
‍Technical support in respect of the Services, including questions about these Terms, is available to myStoria Platform users by contacting myStoria Support at: concierge@mystoria.com

‍Contact Information:
‍myStoria Inc.
809 Wellington St N, Unit 2 Kitchener ON, N2H 5L6
‍concierge@mystoria.com
‍519-497-6595